Claims portfolio management

We provide a complete end-to-end claims management solution. Our proactive approach ensures efficient claims handling, delivering real added value to our clients.

We specialise in dealing with all aspects of claims management from first notification of loss through to administration of settlement including:

• Claims registration

• Policy validation

• Reserve allocation

• Appointment of all appropriate service providers

• Control and audit of all service providers

• Claims investigation

• Settlement of claim

• In-house negotiation and settlement of costs

• Pursuing all recoveries/subrogation rights where possible

• Post loss risk analysis

• Management information/support


We recognise the importance of delivering a value adding service and we do this by:

• Employing high calibre, dedicated claims managers

• Extensive knowledge and skills of various classes of business in both UK and international markets

• Providing bespoke services to reflect client needs supported with relevant service level agreements

• Consistent and accurate reserving in line with the client requirements

• Maintain close control of litigation costs

• Control and audit of all service providers

• In-house costs negotiation service. (Current average savings of 35% in respect of claimant’s solicitor's costs).

• 100% transparent file handling. Our clients have 24-hour access to all of their files via latest imaging internet-based technology.

• Efficient, proactive and experienced file handling leading to greatly reduced claims life cycle.

• Reducing the cost of claims and liabilities through stemmed fraud, minimising leakage, operation efficiency and progressing the claim to an early and economic settlement.

Our team are able to make informed early decisions on liability backed up by over 40 years experience.


Report a claim

Our objective is always to make reporting a claim or incident as simple, efficient and timely as possible. You can experience our service here – complete our public liability or employer’s liability claim online, or download and complete our specially designed forms.

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